Designing an Effective Service Chatbot by Anticipating Customer Needs

If you’re anything like me, you avoid calling customer service at all costs. The anticipated pain, whether rational or not, of waiting on hold and having to deal with another human interaction is sometimes just too much of a barrier to making a phone call. I often end up using automated chat functions even though … Continue reading Designing an Effective Service Chatbot by Anticipating Customer Needs

Identifying hotel renovations using machine learning

EVENT ANNOUNCEMENT There will be a data science meetup on Weds. 3/6 at 6:30 pm. It will be located at CoWork Oasis. Dr. Gustavo Arriaga will be giving a talk/demo about identifying hotel renovations using machine learning. Topics covered include: NLP techniques (phrase modeling, topic modeling, etc.) Classification methods (Random forests, neural networks, etc.) Refreshments … Continue reading Identifying hotel renovations using machine learning

Do online reviews *improve* quality? A companion blog for my newest research.

Imagine a world where there is no trust. You have traveled a long way, perhaps on the Silk Road, and encounter a vendor that sells drinking water. Everyone traveling along this road is headed to a far-off land from which they will not return. You know there are 2 sources water this vendor could have … Continue reading Do online reviews *improve* quality? A companion blog for my newest research.