Some empirical tidbits from TripAdvisor

My paper with Alex Chaudhry on management response to online reviews draws heavily upon crawled data from TripAdvisor. We began collecting data looking at Las Vegas hotels, a good starting source for sampling travelers from around the world. Everyone’s been to Vegas, and Vegas guests have been literally everywhere: We created the above plot by plotting … Continue reading Some empirical tidbits from TripAdvisor

Natural language processing (NLP), grammar, computational times

A large portion of my current research on consumer reviews (of hotels) with coauthor Alex Chaudhry revolves around processing online review data that includes a lot of text (200k+ reviews or about 34m+ words). One of the ways we wanted to explore the data is through grammatical structure. For example, reviews with a lot of verb … Continue reading Natural language processing (NLP), grammar, computational times