Do online reviews *improve* quality? A companion blog for my newest research.

Imagine a world where there is no trust. You have traveled a long way, perhaps on the Silk Road, and encounter a vendor that sells drinking water. Everyone traveling along this road is headed to a far-off land from which they will not return. You know there are 2 sources water this vendor could have … Continue reading Do online reviews *improve* quality? A companion blog for my newest research.

Natural language processing (NLP), grammar, computational times

A large portion of my current research on consumer reviews (of hotels) with coauthor Alex Chaudhry revolves around processing online review data that includes a lot of text (200k+ reviews or about 34m+ words). One of the ways we wanted to explore the data is through grammatical structure. For example, reviews with a lot of verb … Continue reading Natural language processing (NLP), grammar, computational times