Causal inference with big data – Part 2

Continuing with part 2 of the causal inference blog (read part 1 here), I want to examine 2 more examples of causal inference in the substantive sphere of online reviews. The first example is on research demonstrating managers’ manipulation of online reviews. The second example is on research demonstrating the externalities of public management response … Continue reading Causal inference with big data – Part 2

Some empirical tidbits from TripAdvisor

My paper with Alex Chaudhry on management response to online reviews draws heavily upon crawled data from TripAdvisor. We began collecting data looking at Las Vegas hotels, a good starting source for sampling travelers from around the world. Everyone’s been to Vegas, and Vegas guests have been literally everywhere: We created the above plot by plotting … Continue reading Some empirical tidbits from TripAdvisor